Direct HubHalong Bay · Vietnam
Ambassador Direct Hub
Every guest message in one place — Zalo, WhatsApp, Facebook, KakaoTalk, email — with Amber, your assistant, drafting replies and running the care schedule automatically for each voyage.
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Unified inbox
Every channel a guest writes on lands in one place, one profile per guest. No missed messages, no double replies.
Amber, your assistant
Amber drafts replies from your approved knowledge base. You review and send — fast, but always in control.
Automated journeys
A care schedule anchored to each booking's sail date: document reminders, boarding guides, post-cruise surveys.